"I was there when we brought the Union in. The first-time contract they won for us was unbelievable. It changed the quality of my life. I am now a Shop Steward and enjoy working with my Union and looking after my fellow workers. "
A union steward or shop steward is an official within the organizational hierarchy of a labour union. Rank-and-file members of the union hold this position voluntarily (through democratic election by fellow workers or sometimes by appointment of a higher union body) while maintaining their role as an employee of the firm. As a result, the Union Steward becomes a significant link and conduit of information between the union leadership and rank-and-file workers.