"I was there when we brought the Union in. The first-time contract they won for us was unbelievable. It changed the quality of my life. I am now a Shop Steward and enjoy working with my Union and looking after my fellow workers. "
Grievance Procedure: A procedure usually established by a Collective Agreement to resolve disputes, problems or misunderstandings associated with the interpretation or application of the Collective Agreement. It consists of several steps with the last step of the procedure usually being arbitration. See your Collective Agreement for the Grievance Procedure at your workplace.